Oversea Shopping
We sell both in-stock and pre-order items and do not accept urgent orders.
- In-stock items: Shipped within 1–3 business days after payment is completed.
- Pre-order items: Estimated delivery within 4–14 business days after payment is completed.
- International orders: Estimated delivery within 10–24 business days after payment is completed.
Business days exclude weekends and public holidays. Delivery may be delayed due to natural disasters, customs inspections, or other force majeure events. Thank you for your understanding.
Last Updated: October 6, 2026
Shipping and Delivery
In-stock items will be shipped within 1–3 business days after payment is completed. Notification and available tracking information will be provided once shipped. In the event of delays or unavailability, notification will be sent via email or online customer service. For items that cannot be fulfilled, a full refund will be issued within 7 business days of confirmation; funds will not be converted into store credit without your consent.
Domestic Delivery (Taiwan)
Convenience store pickup is NT$65, and home delivery starts at NT$100; free shipping on orders over NT$2,000 after discounts. Delivery is subject to holidays, location, and logistics operations. Offshore islands and large items are subject to different shipping rates and are not eligible for free shipping; please contact customer service for quotes and delivery timelines before placing your order. Convenience store pickup deadlines are determined by logistics providers; please contact customer service for delivery corrections or unclaimed packages.
International Delivery
International shipping starts at NT$200, calculated based on destination and package specifications; all countries eligible for delivery receive free shipping on orders over NT$6,000 after discounts. Delivery is subject to local delivery and customs procedures. Free shipping does not include destination customs duties, import taxes, or other fees. Please confirm deliverable regions, costs, and conditions with customer service before placing your order.
Returns and Exchanges
Taiwan Orders
Except for items legally excluded from the seven-day right of rescission and clearly indicated as such before purchase, you may return items or provide written notice to rescind the contract within 7 days from the day after receipt (including weekends and national holidays) without providing a reason. The cooling-off period is not a trial period; necessary unboxing or inspection will not be used as grounds to refuse a return. Use beyond necessary inspection, damage, or missing components will be handled according to law.
Application Process
- Email missu21.co@gmail.com within the period to state your intent to return.
- Provide your order number, name, contact information, and item details.
- Customer service will arrange for pickup or provide a return address and shipping instructions.
- Pack the item securely and include all original accessories and accompanying items.
A valid notification remains effective regardless of the wait time for customer service responses or approval. A standard seven-day return does not require a specific reason, photos, or unboxing videos. Under the law, no return shipping fees, refund processing fees, or bank transfer fees will be charged for seven-day returns.
Exchanges and Product Issues
For standard size or color exchanges, please return the item and place a new order; prices, stock, and shipping fees for the new order are subject to information available at the time of purchase. For defects, shipping damage, or incorrect items, please contact customer service immediately with photos and order information; the company will cover necessary return/exchange shipping fees. If a replacement is unavailable, a refund will be issued. Keeping an unboxing video is recommended, but the absence of one will not be the sole reason for rejecting a claim. Statutory rights regarding defects do not expire automatically after seven days.
Custom Lenses
Lenses produced based on individual prescriptions or special requirements that fall under legal exclusions from the right of rescission are subject to limitations disclosed on the product page and before checkout; rights regarding defects or manufacturing errors not matching the order remain unaffected. General pre-orders do not waive the seven-day right, and non-custom items in the same order are not collectively excluded.
International Orders
For standard non-custom items, notify us of a return via email within 14 days from the day after receipt, and ship back within 14 days of notification; customer service will provide a return address. Approval is not required for notification. Shipping costs for returns of non-defective items are the customer's responsibility, as disclosed before purchase; shipping costs for defects, damage, or incorrect items will be covered by the company. Necessary inspections do not justify rejecting a return due to unboxing. Rights under applicable law that are more favorable, as well as custom lens restrictions, shall be governed by that law.
Refund Methods and Timeline
Refunds for Taiwan orders are processed within 7 business days from the day after receipt of the returned goods; in accordance with the legal seven-day right of rescission, the maximum processing time is 15 days from the day after receipt. International refunds follow applicable legal timeframes; where no mandatory provision exists, they are processed within 7 business days from the day after receipt of the return. If the law mandates starting the count from the notification date, the receipt rule will not extend it. Original shipping fees required by law will be refunded together.
- Credit card: Refunded to the original card used; posting depends on the bank.
- ATM: Refunded to the customer's own bank account.
- LINE Pay: Refunded via the original transaction method; posting depends on the payment service.
By law, no processing or bank transfer fees will be deducted from refunds, and funds will not be converted to store credit without consent.
Merchant and Customer Service Information
MISSU21 Evolution Studio is operated by Jun Lin International Co., Ltd. Tax ID: 60697858.
Email: missu21.co@gmail.com; LINE: @034euhus.
Customer service is available daily from 13:00 to 20:00, closed on national holidays. General inquiries are replied to within 24 hours; inquiries received during national holidays will be replied to within 24 hours after services resume. Business days are Monday through Friday, excluding national holidays; days not marked as business days are calendar days. Please contact customer service for return instructions before returning any items; do not ship directly to the business address.