Shopping process & instructions
Event Description
Event conditions:
Free shipping on orders over $2,000!
Precautions:
* If a member uses the shopping credit of the previous order when placing an order, if the previous order is canceled or returned, etc.
The discounted purchase price must be refunded and the difference must be made up.
* If you use shopping credits to offset your order and encounter defects in the product itself, you can exchange it (limited to the same model, same color and same size) .
If you use the return method, you need to place a new order to make up the difference before you can use the shopping credit as a discount.
* If the order uses the free shopping credit, if cancellation, return, etc. are made after the expiration date, the payment will be deducted.
Except for the amount of shopping credit used, the remaining balance will be refunded; the gift shopping credit will not be refunded.
* If there are subsequent returns or order cancellations for those who do not meet the qualifications, the relevant discounts and full gifts will be cancelled.
* MISSU21 reserves the right of final interpretation of this event.
shopping process
Purchase products → Shopping cart → Confirm checkout → Select payment method → Select delivery method → Confirm order information
→Checkout → Shipping notification → Receive the goods.
Reminder: Before the order is checked out, the shopping cart does not have the function of retaining product inventory, and the inventory allocation will be based on the checkout order.
as basis.
Shopping Notes
All products are sold under the "spot + pre-order" model. If the spot stock is sold out, you will have to wait for additional time.
All in-stock orders will generally be shipped in about 1-3 working days starting from the next day after checkout.
Pre-orders will be shipped within 3-14 working days starting from the next day after checkout.
If the pre-ordered products are discontinued after payment,
In order to avoid back-and-forth confirmation and delay in shipping time,
The out-of-stock amount will be retained as shopping credit and other items in the order will be shipped.
If you need to convert the shopping credit into a refund, please contact customer service again.
If the amount after the refund does not reach the activity threshold, the gifts or shopping credits given for the order must be recovered.
Freight calculation
7-11 pickup only $60
Home delivery $80
Free shipping for orders over $2,000
How to deal with "overdue delivery and return" when picking up goods from supermarkets
*Send again
If the package is not collected after the due date, the package will be returned.
The buyer needs to pay $60 for reshipping shipping fee.
We will arrange to send it again.
*cancel order
If the package is not collected after the due date, the package will be returned and the order will be cancelled.
The order amount, after deducting the round-trip shipping fee of $120 , will be retained as cash, which can be used as a deduction next time.
payment method
【Swipe card online】
【 ATM transfer】
【 LINEPAY 】
Shipping method
[ 7 – 1 1 only pickup]
【Home Delivery】
About returns and exchanges
We do not encourage the purchase method of "buy first, try it on, and then return it if you don't like it".
Confirm the size data of the clothing before purchasing.
It is a smart shopping behavior to judge what meets your needs before making a purchase~
We hope that consumers can receive satisfactory and suitable products,
And have a wonderful shopping experience.
So please before ordering,
Be sure to make full inquiries and confirmations before making a purchase.
If it is a style or size that does not fit,
The online customer service team will directly inform you that purchase is not recommended.
And provide you with the most loyal shopping suggestions,
Please let us try our best to help you choose the right product~
Contact online customer service ( link )
After-sales service & return policy
The returned amount will be retained as shopping credit, which can be directly deducted from your next purchase. If you want a refund, please inform LINE customer service.
It can be processed. If the order amount does not reach the free standard after the return, the purchase fee will be deducted from the original order shipping fee.
Precautions:
* If a member receives a gift when placing an order, the product must be refunded if the return does not reach the activity threshold.
* Gifts must be brand new and unopened. If they have been used or opened, they will need to be purchased at the price.
*MISSU21 reserves the right of final interpretation of this event.
Exchange of defective / wrong items :
If you receive defective or wrong goods, please contact LINE online customer service to apply for a replacement within 7 days of signing for the goods.
Returns of defective / incorrect items :
The money will be converted into shopping credits first. If a refund is required, the gifts or shopping credits given for the order must be recovered.
Size does not fit :
In order to simplify the process, MISSU21 does not provide "exchanges", only "return services".
If there is any size discrepancy after picking up the goods,
Please contact LINE online customer service within 7 days from the day after you sign for the goods.
Apply for a return and re-order the appropriate size.
Due to certain circumstances, returns cannot be accepted. Please note that this will not affect your right to return:
* The clothes are stained with powder, stains, odor or have been worn for a long time
* The clothes have been washed
* The clothing has been modified
* Exceeded 7 days after receipt
* The gift has not been fully returned ( if the gift has been used and the order return is not full, the gift must be purchased at the price )
* Incorrect washing methods may cause fading / staining / damage of clothes
Let us teach you how to do laundry correctly ( link )
Anti-Fraud and Prevent Fraud 3 Steps
1. Do not operate ATMs
If you receive an unknown person pretending to be a MISSU21 employee
Falsely claiming that you mistakenly signed for installment or told that your order is wholesale
Members are required to go to the ATM to operate
This is all internet fraud
Members please be alert !
2. 3 Tips to Prevent Fraud
"Listen" clearly what the caller says
"Hang up" to disconnect suspicious calls
"Cha" dial 165 anti-fraud hotline
3. Five steps to prevent fraud
No ! Answering the " + " call, this is a scam
No ! Provide your own financial information
No ! Go to ATM to transfer money
No ! Go to the convenience store to buy points
No ! Easily listen to unknown people’s words