Glasses warranty and returns
Warranty terms
- All frames sold by MISSU21 come with a three-month warranty.
- MISSU21 is not responsible for damage that is not caused by the product itself or human factors. The warranty card must be stamped with the MISSU21 company seal to be valid.
After-sales service
All eyewear products sold by MISSU21 are entitled to maintenance and replacement of nose pads, repairs and other services. Please use [Contact Us] → [Try-on/Maintenance Appointment] to make an appointment for maintenance.
Instructions for returns and exchanges
Frames sold in the MISSU21 online store (※excluding lenses) are entitled to a seven-day product appreciation period (including holidays). In order to protect your rights and interests, please be sure to confirm the status of the goods when you receive them. If there is any defect, please contact the MISSU21 team customer service LINE online customer service within seven days from the date of purchase.
To handle returns or exchanges, please send back to:
- Complete product original packaging and accessories (main product, accessories, internal and external packaging, warranty card and gifts, etc.)
- Proof of purchase (please bring the original card and billing slip for invoices and credit card payments)