Updated: October 6, 2026

Warranty Terms

• All frames sold by MISSU21 come with a three-month warranty.
• MISSU21 is not responsible for damage not caused by product defects or caused by human factors. The warranty card is only valid if stamped with the MISSU21 company seal.
  
  

1. Scope of free frame repairs: nose pads, nose pad arms, hinge mechanisms, temple tips, frame magnets, clip-on magnets, and clip-on outer frames.
2. Scope of chargeable frame repairs: temples (arms), metal frame fronts, and sunglass styles.
3. Eyewear parts that are still functional and wearable but show wear and tear from use (such as dirt, scratches, rust, peeling paint, etc.) are not covered under warranty; however, customers may pay to have them replaced.
4. MISSU21 reserves the right to select the color and material of replacement parts.
5. If no replacement parts are available or the item is deemed unrepairable, MISSU21 may provide a discount credit to be used toward other eyewear styles.
6. Repair work is generally completed within 7 days. Quicker repairs may be finished on-site; you will be notified if there is a delay.
7. Items for repair may be sent by mail, with customers responsible for shipping costs. Please collect repaired items within one month of notification; we assume no responsibility for storage beyond this period.

1. Prescription lenses may be replaced once for free within 7 days if they cause discomfort.

Returns and Exchanges

Rights regarding returns, exchanges, and defective products are handled in accordance with the Return and Refund Policy; the warranty services mentioned above do not limit your statutory rights.